| dc.description.abstract | The study examines the management of locally collected fees and its effect on the quality service
delivery. The study is carried out in the Kampala city council and specifically in the selected key
service delivery areas; management of street lights, maintenance of law and order, provision of
education services as well as provision of health care services. It is guided by the following
objectives; to examine the management of local fees in Uganda, to examine the nature of service
delivery by local governments in Uganda and to investigate the relationship between
management of local fees and service
delivery.
In terms of methodology, the study is carried out following a descriptive research design because
the study requires in-depth explanation and analysis of the perceptions and opinions of
respondents towards management of local fees and service provision. Non-probability
(Purposive) sampling was used to select key informants. Interviews and questionnaire guides
were also used in the study
From the findings, the study reveals that KCC collects many different forms of fees or taxes such
as property tax, trading license, market dues and parking fees among others. Nevertheless, Poor
accountability and lack of transparency is cited in management of fees. There is therefore no
relationship between the fees collected and the services provided. Consequently Kampala is a
dirty city, dominated by slums and poor infrastructure. Education and health facilities are so poor
that private schools and hospitals have taken over. All the above services are punctuated by
corruption.
The study recommends the need for involvement of the community, improvement in staff
remuneration as well as involvement of the central government. It also requires effective
monitoring instruments that are insufficiently developed at present. | en_US |
