| dc.description.abstract | The primary role of this research was to determine the impact of employee relations on the
performance of an organization in Uganda. The research question addressed the extent to which
improved employees relations have influenced the performance of centenary bank, Mbarara
branch. The primary core aspect of the study was the use of cross-sectional survey research
design in generating the required primary data and the use of questionnaires and interview guides
which were highly comprehended. The time duration of study was between November 2012 and
April 2013. A sample of 10 management staff, 20 employees and 22 clients, were respondents
totaling to 52 was used. SPSS was used in analyzing the different samples of 52 employees using
stratified random sampling method for the purpose of questionnaire administration. The results
revealed that employee relations are an important tool in any organization toward achieving its
goals in centenary bank, Mbarara branch as it was indicated by the majority 70.5% of the
respondents as it is shown in section D of chapter four. It therefore recommends among; open
and effective communication, management’s flexibility, timely rewards and team building. The
research also concluded that employee empowerment, employee rights and employee
involvement should always be observed at all times in an organization for its effectiveness and
efficiency. | en_US |
