The impact of employee relations on the performance of organizations in Uganda; Case study: Centenary Bank, Mbarara branch

Abstract

The primary role of this research was to determine the impact of employee relations on the performance of an organization in Uganda. The research question addressed the extent to which improved employees relations have influenced the performance of centenary bank, Mbarara branch. The primary core aspect of the study was the use of cross-sectional survey research design in generating the required primary data and the use of questionnaires and interview guides which were highly comprehended. The time duration of study was between November 2012 and April 2013. A sample of 10 management staff, 20 employees and 22 clients, were respondents totaling to 52 was used. SPSS was used in analyzing the different samples of 52 employees using stratified random sampling method for the purpose of questionnaire administration. The results revealed that employee relations are an important tool in any organization toward achieving its goals in centenary bank, Mbarara branch as it was indicated by the majority 70.5% of the respondents as it is shown in section D of chapter four. It therefore recommends among; open and effective communication, management’s flexibility, timely rewards and team building. The research also concluded that employee empowerment, employee rights and employee involvement should always be observed at all times in an organization for its effectiveness and efficiency.