The contribution of employee training on the performance of business organisations in Masaka municipality: Case study Barclays Bank Masaka branch

Abstract

In present scenarios, employee training is widely considered as the source of gaining competitive advantage. However, the contribution of employee training on business organizational performance in Barclays bank Masaka branch remains largely unexamined in as far as performance is concerned. This study investigates the contribution of employee training on organizational performance using Barclays bank as a case study. Data from the field was collected by use of an interview guide and questionnaires. The results from the descriptive analysis indicated that, although some employees are not aware of and are not involved in the training programs, majority of the employees reported that, they are aware of and are involved in various training programs. The results also showed that, training programs in Barclays bank is not frequent. Results from the correlation analysis suggested that, there is moderately strong relationship between employee training and business organizational performance. Employee training has a huge effect on organizational performance. Testing the theory of reinforcement view, an individual develops a behavior after performing certain actions. The study suggests an extension of this study to other private firms in the business organizations to help them reap the benefits of employee training in an organization. It is recommended that current change in employees’ skills sets requires constant and frequent employee training in business organizations in Masaka municipality.