The effects of training and employees’ performance of Civil Aviation Authority, Uganda: Case study Civil Aviation Authority, Uganda

Abstract

This research was carried out because of the persistent poor employee performance for some years in the business organizations with training in place. The main purpose of the study is to examine the effect of training on employees’ performance using Civil Aviation Authority, Uganda as the case study. In order to understand the study aim, three objectives were developed and these focused particularly on examining the relationship between on-the-job training and employee performance, off-the-job training and employee performance and lastly examining the effects of training needs assessment on employees’ performance in organizations. This study was accomplished through quantitative and qualitative approach, case study design and use of questionnaire method of data collection. The questionnaires were given to 46 respondents who included manager, accounting officers, procurement officers, marketing officers, human resource officers, information technology officers and officers from the legal department. Based on this sample the findings obtained indicated that training has a clear effect on the performance of employees, that on-the-job training influences employees’ performance. The findings further showed that employees were selected for off-the job training through supervisor’s recommendation and by performance appraisal and majority of the respondents said that off-the job has an impact on their skills leading to improved job performance. The findings also proved that performance is determined by the skills, knowledge and abilities acquired by employees. Through this study, the researcher has been able to conclude that the success of any organization is very linked to the level of training of its employees. This study has enabled a deeper appreciation and understanding of the effects of training employees in business organizations. The research proposed recommendations on how there is need to train supervisors on how, when and why training is carried out, off-the-job training needs to be undertaken by all employees and that departmental managers need to identify employees who need training and their needs in their respective departments