| dc.description.abstract | This research studied procurement management and service delivery in the public sector and
based on a case study of Entebbe Municipal Council.). The problem statement was; Entebbe
Town Council has not been able to adequately provide these services to the citizens and this may
be attributed to lack of proper procurement management.
The following were the specific objectives of the study: to assess the effect of procurement
planning on service delivery, to establish the effect of ethical conduct on service delivery, and
finally to explain the effect of the degree of professionalism on service delivery in the public
sector.
The study adopted a case section design to establish the relationship between the variables. The
data was collected using a structured questionnaire that captured quantitative and qualitative data
from the respondents. The researcher used descriptive statistics, generated from SPSS to analyze
the study findings.
Findings from the study indicated that procurement planning has an effect on service delivery in
the public sector. It was also discovered that ethical conduct has an effect on service delivery in
the public sector and the researcher also found out that the degree of professionalism has an
effect on service delivery in the public sector
The study also recommends the following; Corruption should be reduced by enforcing of strict
rules and giving penalties, training the recruited workers, the procurement team should carryout
research so as to find out a reliable service.
It concluded that indeed procurement management has an immense effect on service delivery in
Entebbe Municipality. This is evident from the findings above. Some of the positive impacts
include; enhanced predictability, accounting and control over procurement budgets, resources of
the municipality are used effectively, efficiently and economically | en_US |
