| dc.description.abstract | This study sought to establish the effect of management of Pioneer Easy Buses Limited on
performance of public transport in Kampala Capital City Authority. The research was guided
by the three objectives: To find out the relationship between booking system in Pioneer Easy
Buses Limited and performance of public transport in Kampala Capital City Authority, to
find out the relationship between time management of Pioneer Easy Buses Limited and
performance of public transport in Kampala Capital City Authority, to find out the
relationship between services offered in Pioneer Easy Buses Limited and performance of
public transport in Kampala Capital City Authority.
Case study research design was adopted, using quantitative approaches with the help of a
questionnaire which helped the researcher to collect data which was later analyzed using
SPSS version 16. A sample of thirty (30) respondents filled in the questionnaire for the study
and they were all passengers.
The findings revealed that public transport system have no booking system, but they keep
time, they have no fixed time of arrival and departure though time is kept, as regards the
application service side customers are repeated, increase in passengers on daily basis,
services are affordable, and recognize the needs of the poor and requirements of special
needs. Some of the recommendations proposed include, the need to establish a booking
system, put in place departure and arrival schedules to convenient of customer because most
of people usually want to reach in time like students, business people. Pioneer Easy Buses
Limited should services by interacting with people asking them their destinations, what
people want and the importance | en_US |
