The role of information and communications technology (ICT) on organizational productivity

Abstract

The study was carried out to determine the role of Information and Communication Technology (ICT) on organisational productivity and the case study was Genesis Kenya Investment Management Ltd. The role of ICT in organisational productivity has not been assessed sufficiently, particularly with regard to the Ugandan context for which the information available is scarce. This study will make a meaningful addition to the wider body of knowledge regarding the extent to which ICT makes a positive contribution in organisations. The study objectives include: to assess the role of the internet in organisational productivity; to examine the role of database management in organisational productivity; and to establish the relationship between ICT and organisational productivity. Qualitative and quantitative techniques were used for collection, analysis and presentation of the data, with a sample size of 19 employees. Data was obtained mainly through questionnaires and document review. Out of the 19 questionnaires dispatched to Genesis Kenya Investment Management Ltd, 15 were returned fully answered. According to the findings, the internet and database management have proved to be beneficial to employees in terms of productivity. The findings also point out the fact that ICT and productivity have a clear positive relationship. The researcher therefore concluded that ICT plays a positive role in organisational productivity. It was recommended that managers should ensure company ICT infrastructure is kept up to date; they should select software and hardware requirements based on the needs of the employees and the desired deliverables; and finally management should also ensure that all employees are computer literate