The influence of supply chain management on the quality service delivery in the Uganda public sector; A case study: National Water and Sewage Cooperation

Abstract

This research studied the influence of supply chain management on the quality service delivery in the Uganda public sector using a case of National Water Sewage Cooperation. The study was guided by the following objectives; to examine the effect of inventory management on the quality service delivery in public sectors, to determine the influence of supplier relationship management on the quality service delivery in public sectors and to indentify the role of transportation management in the quality service delivery in public sector. The study used qualitative and quantitative research design. The main source of data in the study was questionnaire, which was issued to National Water Sewage Cooperationa employees; this study depended on a sample of 100 respondents. Questionnaires were used to collect data which was then coded and analyzed. The findings of the study intend to identify and validate key constructs underlying supply chain management research. This study discovered that various supply chain relationships has been growing, there has not been a comprehensive approach to construct development and measurement. This could be largely attributed to the fact that astronomical efforts are required to undertake the development and validation of constructs and measures of SCM. The study recommended that to manage supplier relationship management, the NWSC should intensify centralization of common user items. The organization should create a data base on supplier activities such as delivery schedules, complaints, quality management processes.