The effects of on-job training on service delivery; A case study of Nebbi district local government

Abstract

The study on The effects of on-job training on service delivery, case study of Nebbi District Local Government looks at how management of Nebbi District Local Government could change the mindset of its employees by skilling them through on-job training. Thus, the research objectives were; to find out the impact of staff orientation on service delivery; to find out the relationship of job rotation on service delivery; to find out the influence of coaching on service delivery and; to find out the influence mentoring on service delivery at Nebbi District Local Government. However, apart from staff orientation, job rotation, coaching and mentoring as independent variables, there was intervening variable such as Government policy which the researcher saw to have an affect service delivery thus all make up a conceptual framework. This study was to collect both quantitative and qualitative data through the use of questionnaires consisting of primary and secondary sources like text books, internets and journals. The findings of the study shows that on-job training impacts service delivery positively because it improved quality, efficiency and effectiveness of service delivery therefore to supplement this Pearson’s correlation coefficient, r, shows a weak relationship of 0.009 between the impacts work training on service delivery training on service delivery because it take much time. The researcher therefore suggest that further research be done on this topic in different institution to especially identify those methods of training that are very essential for their employees so that they resources are allocated efficiently.