| dc.description.abstract | The study intended to examine the effect of decision making on the organizational
performance of Centenary Bank-Kabale branch. This is because decision making
significantly affects the organizational performance in such a way that poor decisions may
lead to organizational failure. The specific objectives of the study were; to examine the effect
of strategic decisions on the organizational performance, to assess the impact of tactical
decisions on the organizational performance and to assess the effect of operational decisions
on the organizational performance.
The study used case study of CERUDEB Kabale which was a method of narrowing down a
very broad field of research into one easily searchable topic because CERUDEB is all over
the country. A sample size of 36 out of total population of 40 employees was selected in
accordance with Krejice and Morgan table (1970) of determining the sample size. In addition,
the study employed various methods to collect, analyze and interpret the findings and self administered questionnaires were conducted to get the findings. The findings revealed that
organizational performance is mostly affected by the decisions made by the mangers both at
operational, middle and top level of centenary bank that is strategic decisions relate to long
range plans and usually takes 3-5years in most organizations, tactical decisions link
operational decisions to strategic decisions while operational decisions are made at the lower
level of management and are made focusing on a single transaction or customer.
In conclusion, the researcher found out that decision making contribute a lot to the success of
Centenary Bank Kabale branch. The researcher went on and recommended that, management
should be more careful when implementing the related strategies because the future of the
bank is in hands of the management depending on how they implement strategies, managers
should somewhere be considerate about gender balance because men sometimes tend to be
stronger than women and so could be resistant to hardships which usually force women
employees quit their jobs. | en_US |
