Decision making and organizational performance: Case study Centenary Bank - Kabale branch

Abstract

The study intended to examine the effect of decision making on the organizational performance of Centenary Bank-Kabale branch. This is because decision making significantly affects the organizational performance in such a way that poor decisions may lead to organizational failure. The specific objectives of the study were; to examine the effect of strategic decisions on the organizational performance, to assess the impact of tactical decisions on the organizational performance and to assess the effect of operational decisions on the organizational performance. The study used case study of CERUDEB Kabale which was a method of narrowing down a very broad field of research into one easily searchable topic because CERUDEB is all over the country. A sample size of 36 out of total population of 40 employees was selected in accordance with Krejice and Morgan table (1970) of determining the sample size. In addition, the study employed various methods to collect, analyze and interpret the findings and self administered questionnaires were conducted to get the findings. The findings revealed that organizational performance is mostly affected by the decisions made by the mangers both at operational, middle and top level of centenary bank that is strategic decisions relate to long range plans and usually takes 3-5years in most organizations, tactical decisions link operational decisions to strategic decisions while operational decisions are made at the lower level of management and are made focusing on a single transaction or customer. In conclusion, the researcher found out that decision making contribute a lot to the success of Centenary Bank Kabale branch. The researcher went on and recommended that, management should be more careful when implementing the related strategies because the future of the bank is in hands of the management depending on how they implement strategies, managers should somewhere be considerate about gender balance because men sometimes tend to be stronger than women and so could be resistant to hardships which usually force women employees quit their jobs.