Model for improving security in agency banking: case study post bank Uganda limited in Uganda

Abstract

The study was about designing a model to improve security in agency banking which was followed with investigating the drivers or factors for agent banking and security, examining existing security measures and models and identifying key security /IS model components per specific study objectives. Systematic progression from both qualitative and Quantitive research methods, analyzing case study and literature findings to using the design science process was followed to design the model. The model takes a clear and holistic TOE approach articulating and is derived from an extended people process technology model whose emphasis is secure interaction of people and technology go to improve security. This proposed model additionally provides description on different stages towards adoption. An expert opinion of five was sought with the researcher having worked with one through the field study. The study was mainly limited by time constraint in making the report in the aftermath of an internet shut down in weeks preceding and the overall Covid 19. The study believes that if Parent-agent banks take into consideration the different activities defined for each sub-component under the defined stages of the proposed model, they could realize an improved approach to security within agent banking environments.