| dc.description.abstract | This study investigated the role of procurement planning towards service delivery in public
enterprises: A case of Kayunga Town Council, Kayunga district, Uganda. The objectives of the
study were: to establish whether there are procurement planning processes and procedures in
Kayunga Town Council; to establish the role of procurement planning towards service delivery
in Kayunga Town Council; to assess the challenges facing procurement processes in Kayunga
Town Council and to examine the strategies of improving procurement functions in Kayunga
Town Council.
The study adopted a case study research design using both quantitative and qualitative
approaches in data collection and analysis. A total of 82 out of the expected 100 questionnaires
issued to the respondents were returned giving a response rate of 82%. The researcher used
simple random sampling to select the councilors and community organization representatives
and purposive sampling to select the town council staff. The instruments of data collection used
included: questionnaires, interviews and secondary data. The study was also aided by SPSS
(Statistical Package for Social Sciences) Version 17 and STATA Version 12 to generate
measures.
Study findings indicated that the majority of the respondents agreed that procurement planning
and procedures exist but they were not followed thus implying that the role of procurement
towards service delivery did encounter challenges in Kayunga Town Council which included
non-compliance to rules and regulations governing procurement, corruption, poor accountability,
lack of trainings, inadequate monitoring and evaluation, interference from politicians and
limited allocation of resources to the units. On the issue of the procurement planning, processes
and procedures, the findings indicated that a unit increase in staff competence of the procurement
unit leads to scores of service delivery, also a unit increase in top management support leads to
increase in service delivery. It was also found out that the strategy to improve procurement
planning function in Kayunga Town Council was to avoid conflict of interest in the process of
procurement and finally lower staffs were not involved in decision making in the study area. The
study concluded that there was a positive relationship between staff competence in service
delivery; positive relationship between top management and service delivery; positive
relationship between procurement processes and procedures and service delivery and finally,
there was negative relationship between challenges facing procurement planning processes,
procedures and service delivery.
The study recommended that procurement staff in the council need to have adequate
qualification in procurement and training, management ensures there is clear procurement plan
and followed, reduce conflict of interest and corruption, compliance to procurement rules and
regulations. Further research needs to be conducted on the roles and responsibilities of the
contracts committees in Kayunga Town Council in influencing procurement of goods and
services. | en_US |
