The effects of electronic banking (e-banking) on banks performance: Case study of Centenary Bank, Rubaga branch

Abstract

The study was aimed at finding the effects of electronic banking on bank performance. It was conducted from Centenary bank, Rubaga Branch and it was where the 10 respondents were randomly selected. The study was guided by three objectives that is to say; to find analysis of the effects of smart card system on bank performance; to examine the effect mobile money services have on the financial performance of banks and to investigate the impact of internet banking on the bank performance The study was conducted in two phases that is to say investigating and analyzing impact of electronic banking and bank performance; and the second was interpretation of the findings. The research design was quantitative in nature and the instrument used to obtain data was the questionnaire. Data was analyzed and presented using tables and SPSSv16 (Software Package for Social Scientist). Most of the respondents stated that electronic banking smart card system, mobile banking and online greatly affect the performance of banks. The performance is crucial issue not only for the survival of a company, but also for the growth and development of the whole economy. The researcher sided with the findings of the study and concluded that electronic banking greatly affected the performance of banks because of the positive impacts it offers to meet both the customers’ needs and banks’ quest to stay competitive in the banking industry. Therefore, the researcher recommends that there should be sensitisation of bank customers on how to protect their smart cards, personal identification numbers to reduce on the cases of ATM frauds and banks should encourage more of their customers to perform more of mobile banking and online banking to reduce the chances of theft and overcrowding in the banking hall.