Logistics management and service delivery of organisations in Uganda: A case Kiboga hospital

Abstract

Logistics management is important for any organization, running a hospital is no exception because without enough stock, services to patients come to a halt. Stock represents the largest single investment in assets for most organizations. Health facilities must provide 24 hour services and accordingly, the need to keep stocks of certain medicines and other medical supplies to be able to discharge their duties effectively. It is a generally held opinion that where logistics management by health facilities is poor, delivery of healthcare is normally affected. Hence, this study examined the effect of logistics management on service delivery using Kiboga Hospital, as a case. The study was guided by the following objectives; to examine the effect of transport management, inventory management, order processing and information flow on service delivery in organizations in Uganda. A sample of 92 respondents, were selected for the study and but only respondent 66 returned the questionnaires which were valid for data analysis. Questionnaires and interview guide were used as the main instrument of data collection to get response from the purposive sampled respondents. From the study objectives, it was seen that on average a 4.36 of the respondents contended that transport management influences in the service delivery, 4.34 of the contended that improvement in inventory management leads to better service delivery and on average 4.33 agreed that improvement in transport management results into a better improvement on the service delivery and on average 4.24, of the respondents’ improvement in information flow does not in any way affect the service delivery Conclusively proper logistics management enhances service delivery in the health organization if well-handled. Logistics management is important for people to use healthcare services, especially services requiring a referral.The study concludes that logistics management affects service delivery in an organization and it is therefore recommended that there is a need for management to emphasize the importance of inventory management, transport management in order to deliver quality services to its clients. Thus, logistics management on service delivery in organization is of great value if well enhanced.