A framework for adoption of cloud computing services in Uganda’s public institutions

Abstract

This thesis presents a comprehensive framework for the adoption of cloud computing services within public institutions, with a focus on Kampala Capital City Authority (KCCA) in Uganda. The study integrates theoretical insights from established models such as TOE, DOI, and TAM to evaluate the multifaceted dynamics of technology adoption. Empirical data and expert opinions validate the framework's practical applicability, highlighting its potential to enhance operational efficiency, data security, and service delivery. The Structural Equation Model (SEM) evaluation revealed strong positive relationships between key components of the framework—technological readiness (coefficient of 0.41), organizational preparedness (coefficient of 0.33), regulatory and security factors (coefficient of 0.18), and perceived benefits and risks—and the level of cloud computing adoption. The research employed a mixed-methods approach, combining quantitative surveys and qualitative interviews to assess technological readiness, organizational preparedness, and regulatory and security factors, and perceived benefits and risks. Findings indicate that technological readiness is the most critical driver of successful cloud adoption, underscoring the necessity of robust IT infrastructure and technical capabilities. Organizational preparedness and regulatory factors also play significant roles, with leadership commitment, staff training, and compliance measures being crucial for a smooth transition to cloud services. The prototype testing phase demonstrated the framework's effectiveness in integrating these components, receiving positive feedback from IT staff, department heads, policymakers, and technical consultants. The study addresses the urgent need for scalable, secure, and efficient IT infrastructure to manage urban growth and service demands in Kampala. By proposing a tailored framework for cloud computing adoption, this research provides actionable solutions to overcome technological, organizational, and regulatory barriers. The framework's potential to drive digital transformation and enhance operational efficiency, data security, and service delivery is underscored by empirical data, expert opinions, and prototype testing. Ultimately, this thesis contributes to the broader digital transformation ambitions in Uganda, offering a robust and effective tool for public institutions to transition to cloud services