Tax park management system: case study Mbarara tax park

Abstract

The advent of web applications into the computing world has brought about a significant revolution in the business world including changing the traditional ways of how organizations or companies carry out and monitor their business transactions. Many companies are beginning to re-evaluate their traditional methods and have considered doing and monitoring their business activities by use of Business Information Systems. Benson (2008) argues that effective information management determines the success of virtually in every business operation. This research project therefore set out to study the integration of information systems in the running and monitoring of business activities for passengers and transport companies. The current business processes were studied and these helped the researcher to develop a web-based system. The system is meant to ease the way how passengers can be guaranteed of safety and also help the management of the Municipal Staff and transport companies to easily monitor their business activities. This helps customers in saving their time and also helps the management in reliable and timely access to information that supports their decision-making process. Mbarara Municipality Tax Park was used as a case study. Data about the way business is currently being done and monitored was collected using interviews, and observation to ascertain how the existing system is being used and the challenges being faced by the people using it. The design for the real-time web system was done and the system later developed and tested. If adopted, the developed system will go a long way in helping to iron out the challenges that were identified during the data collection and analysis stage.