The influence of Management Information Systems (MISs) on the performance of the Public Procurement and Disposal of Public Assets Authority (PPDA)

Abstract

The study sought to investigate the influence of Management Information Systems (MISs) on the performance of the Public Procurement and Disposal of Public Assets Authority (PPDA). Data was collected from 100 respondents, using self administered questionnaires and analyzed using the Statistical Package for Social Sciences (SPSS V.17). The findings substantiate that MISs was an integral part in promoting efficiency in organizational work processes. This implies that when management is committed to development and implementation of the MISs, this would promote effectiveness and efficiency in the PPDA’s performance. This is justification that MIS was paramount in improving organizational efficiency. The findings on objective two revealed that MIS had a positive significant effect on service delivery. The positive influence of MIS on service delivery is justification that to attain reliable, responsive, tangible, empathy and assurance during service delivery, there was need to have line managers and employees appreciate the role of MIS at the PPDA. The findings confirmed that MIS was a determining factor of information quality which is an implication that management’s willingness to develop a fully fledged MIS at the PPDA would enhance information quality at the PPDA and also result into production of accurate, reliable and relevant information. The study recommends that the management of PPDA should draw a lot of emphasis on MIS as this would greatly enhance the performance of the PPDA. This should be supported by effective and efficient governance structures which promote MIS among stakeholders in the procurement sector. On the other hand, PPDA should advocate for the production of accurate, relevant and reliable information through the use of the MIS that can be used by the different stakeholders. Considering that the study indicated a significant positive correlation between MIS and organizational performance, greater attention must be given to the perceptions held by the PPDA staff, PDEs and providers in relation to the MIS. Stakeholders in the procurement sector should undertake training of the employees in the use of MIS as this will help in developing their perceptions of usefulness and ease of use. This in turn will greatly influence service delivery in the sector. Staff need the assurance that by using the MIS option they will achieve greater job performance, save time, money and complete a given task better, than it would have otherwise been. From the findings, it is further recommended that in order to realize effective capacity utilization of the MIS, there should be a move from use of ICTs for elementary work such as word processing and integrate the current systems with customized electronic information management programmes which promote organizational performance. Management should consider putting in place a fully fledged customized MIS system which will coordinate the creation, management, maintenance and disposal of records.