The role of cash management and organizational performance in Uganda: Case study Centenary bank

Abstract

This study examines the role of cash management and organizational performance in Uganda under three objectives which are, to examine the relationship between cash sources and the performance of centenary bank,, to examine the relationship between cash control and the performance of centenary bank and to analyze the effect of the relationship between cash movement and the performance of centenary bank. The study adopted the quantitative and qualitative research techniques. A total sample size of 30 respondents from Centenary bank Mbarara Branch was used, self-administered questionnaires, document review, observation, sampling and interview guide were used and the information obtained from the field was organized and analyzed. From the study it was revealed that Cash management is of great role in centenary bank, activities like pre-numbering of receipts, keeping deposit slips, use of electronic funds transfer, has helped the bank to effectively control its cash, to facilitate all its daily activities. More emphasis is needed on cash planning and cash budgeting, recording of revenue and expenditure since these activities reduce misuse of cash, tightening fraud control measures where by fraud, its types, risks should be made aware to everybody in the organisation, use fraud tests and be aware of management staff‟s ability to override fraud control measures since fraud is a major problems in most organisations in Uganda. The findings also indicated that the performance of centenary bank was excellent due to the cooperation within the bank‟ employees, training extended to its employees inform of seminars, workshops, improved services delivery among others. However the management of the bank should aim at making its customers partners to the bank since it makes the customers be part and partial of the bank, be proud of the bank, love and support the bank more. Printing of deposit slips in different languages as most people would like to also keep their money in the bank but don‟t know English and others are cheated by those individuals they ask out to help them with the filling of these slips.