The effect of motivation on organisational performance; A Case study of Uganda Red Cross Society (head quarters)

Abstract

The study was set out to investigate the relationship between motivation and the level of employee performance. The study had three objectives: To identify the impact of motivation on the performance of URCS, to determine the factors that increase motivation of employees at URCS, To examine the relationship of employee motivation and URCS’ effectiveness. The study used a case study strategy which is URCS and an explanatory research design. To achieve the set objectives, the study used stratified random sampling in sample selection by grouping the employees according to management levels. There after simple random sampling was applied to select respondents. A sample of 30 respondents was selected which comprised employees of URCS. The study revealed that URCS carries out motivation of its employees in many ways including; provision of fringe benefits, paying bonuses to good workers, giving a sense of responsibility, promotion of consistently good workers and treating the workers equally. However, the study also revealed that the society does not use motivation tools including; remuneration, fair pay, and involvement of employees in decision making. The study further revealed that motivation is the major factor that affects employee performance. The study showed a direct strong and positive relationship between employee motivation and the performance of URCS staff which is evidenced by the 77% of the total respondents who agreed that there is a strong relationship between motivation and URCS’ employees’ performance. Conclusively, the researcher found out that motivation has a positive influence on employee productivity and that if the management of URCS strengthens their motivation practices, employees would perform more excellently hence attaining organizational goals. The researcher recommends that the society should always carry out thorough study on the various motivational practices that can motivate the specific employees such that they can apply the right tools appealing to the employees since the society’s biggest challenge had been using particular motivational tools which would act as dissatisfies to some employees.