| dc.description.abstract | The study was aimed at finding the effects of electronic banking on bank performance. It was
conducted from Centenary bank, Rubaga Branch and it was where the 10 respondents were
randomly selected.
The study was guided by three objectives that is to say; to find analysis of the effects of smart
card system on bank performance; to examine the effect mobile money services have on the
financial performance of banks and to investigate the impact of internet banking on the bank
performance
The study was conducted in two phases that is to say investigating and analyzing impact of
electronic banking and bank performance; and the second was interpretation of the findings. The
research design was quantitative in nature and the instrument used to obtain data was the
questionnaire.
Data was analyzed and presented using tables and SPSSv16 (Software Package for Social
Scientist). Most of the respondents stated that electronic banking smart card system, mobile
banking and online greatly affect the performance of banks.
The performance is crucial issue not only for the survival of a company, but also for the growth
and development of the whole economy.
The researcher sided with the findings of the study and concluded that electronic banking greatly
affected the performance of banks because of the positive impacts it offers to meet both the
customers’ needs and banks’ quest to stay competitive in the banking industry.
Therefore, the researcher recommends that there should be sensitisation of bank customers on
how to protect their smart cards, personal identification numbers to reduce on the cases of ATM
frauds and banks should encourage more of their customers to perform more of mobile banking
and online banking to reduce the chances of theft and overcrowding in the banking hall. | en_US |
