| dc.description.abstract | Logistics management is important for any organization, running a hospital is no exception
because without enough stock, services to patients come to a halt. Stock represents the largest
single investment in assets for most organizations. Health facilities must provide 24 hour
services and accordingly, the need to keep stocks of certain medicines and other medical supplies
to be able to discharge their duties effectively. It is a generally held opinion that where logistics
management by health facilities is poor, delivery of healthcare is normally affected. Hence, this
study examined the effect of logistics management on service delivery using Kiboga Hospital, as
a case. The study was guided by the following objectives; to examine the effect of transport
management, inventory management, order processing and information flow on service delivery
in organizations in Uganda. A sample of 92 respondents, were selected for the study and but only
respondent 66 returned the questionnaires which were valid for data analysis. Questionnaires and
interview guide were used as the main instrument of data collection to get response from the
purposive sampled respondents.
From the study objectives, it was seen that on average a 4.36 of the respondents contended that
transport management influences in the service delivery, 4.34 of the contended that improvement
in inventory management leads to better service delivery and on average 4.33 agreed that
improvement in transport management results into a better improvement on the service delivery
and on average 4.24, of the respondents’ improvement in information flow does not in any way
affect the service delivery
Conclusively proper logistics management enhances service delivery in the health organization if
well-handled. Logistics management is important for people to use healthcare services,
especially services requiring a referral.The study concludes that logistics management affects
service delivery in an organization and it is therefore recommended that there is a need for
management to emphasize the importance of inventory management, transport management in
order to deliver quality services to its clients. Thus, logistics management on service delivery in
organization is of great value if well enhanced. | en_US |
