| dc.description.abstract | This study sets out to ascertain the effect of Information Technology on the performance of
Commercial Banks with a case study in Centenary Bank, Kayabwe branch. It specifically
looked at the effect of Mobile banking and the use of ATMs on the time managements of
Bank’s clients and Bank’s productivity respectively and also to establish the effect of internet
banking on sales growth of the Bank.
A descriptive cross- sectional survey was used in the study; both quantitative and qualitative
techniques were employed in the data collection process, analysis, presentation and
discussion of findings. The data used in this study was both secondary and primary,a
stratified random sampling technique was employed to 52 respondents consisting of;
management, employees and customers of Centenary Bank, Kayabwe branch using self administered questionnaires, oral interviews were carried out on the four (4) management and
observations made where necessary.
The results of the study generally indicates that Information Technology has contributed
positively to the performance of banking services in Centenary Bank, Kayabwe branch
particularly ATMs being the most popularly used (98%), followed by Mobile banking
(Cente-Mobile) with 76% and lastly Internet Banking (30%) which is not fully administered
and popularized to most of the clients .From the findings, There are risks involved in using
Mobile banking, internet banking and the use of ATMs with internet banking considered to
be most risky.
From the study findings, it can be concluded that Information Technology positively affect
the performance of Centenary Bank, Kayabwe branch thus increasing their productivity,
Bank’s sales growth, improving time management of clients and consequently leading to a
more than expected performance by the Bank.
Therefore for Centenary Bank, Kayabwe branch to improve their performance and remain
competitive in banking sector, there is a considerable need to be innovative by adopting
various IT innovations. The study also recommends increased investment in IT innovations
by providing a thorough training on various banking technology usage and developing
strategies in solving risks associated with each banking technology to all various stakeholders
of Centenary Bank and other Banks in Uganda in order to be competitive and to improve on
their performance. | en_US |
