| dc.description.abstract | This research was carried out because of the persistent poor employee performance for some years
in the business organizations with training in place. The main purpose of the study is to examine the
effect of training on employees’ performance using Civil Aviation Authority, Uganda as the case
study. In order to understand the study aim, three objectives were developed and these focused
particularly on examining the relationship between on-the-job training and employee performance,
off-the-job training and employee performance and lastly examining the effects of training needs
assessment on employees’ performance in organizations.
This study was accomplished through quantitative and qualitative approach, case study design and
use of questionnaire method of data collection. The questionnaires were given to 46 respondents
who included manager, accounting officers, procurement officers, marketing officers, human
resource officers, information technology officers and officers from the legal department.
Based on this sample the findings obtained indicated that training has a clear effect on the
performance of employees, that on-the-job training influences employees’ performance. The
findings further showed that employees were selected for off-the job training through supervisor’s
recommendation and by performance appraisal and majority of the respondents said that off-the job
has an impact on their skills leading to improved job performance. The findings also proved that
performance is determined by the skills, knowledge and abilities acquired by employees.
Through this study, the researcher has been able to conclude that the success of any organization is
very linked to the level of training of its employees. This study has enabled a deeper appreciation
and understanding of the effects of training employees in business organizations.
The research proposed recommendations on how there is need to train supervisors on how, when
and why training is carried out, off-the-job training needs to be undertaken by all employees and
that departmental managers need to identify employees who need training and their needs in their
respective departments | en_US |
