The effect of management styles on employee performance in the banking sector

Abstract

This study was designed to analyze the effects of management styles on employee performance in Barclays Bank of Uganda Limited as a case. The objectives of the study were, to determine the management styles applied in the banking sector, to examine the indicators of employee performance in the banking sector and to analyze the relationship between management styles and employee performance in the banking sector The researcher used both qualitative and quantitative research approaches. Purposive and random sampling techniques were used to select 60 respondents from the management and staff. Questionnaire and interview methods were used. According to the findings the most common approach to management in the banking sector is directional style. This style is a strict top-down where instructions come from managers to staff. The major indicator of employee performance is productivity. The higher the level of productivity the higher the employee performance in a banking sector and there is a strong positive relationship between management style and employee performance. The study recommends that the Bank of Uganda and other banking sector regulatory bodies should carry out extensive campaigns to sensitize the bank management about the need for fair and democratic management approaches. All stake holders need to come out to support policies that enhance management of banking institutions. This can be done through seminars, workshops, radio and television programs among others