| dc.description.abstract | The study sought to assess the effect of Supplier Relationship Management (SRM) on contract
performance in Kampala Capital City Authority (KCCA).The objectives of the study were to
examine the effect of supplier segmentation on contract performance at KCCA, to establish how
compliance management affects contract performance at KCCA and to assess the effect of value
measurement on contract performance. A total of 108 respondents drawn from the categories of
respondents in KCCA were subjected to questionnaires and interviews. Three types of analysis
were conducted on data collected; the descriptive analysis, correlation analysis and regression
analysis. Data was analyzed though descriptive statistics and the relationship between the
variables established using regression analysis. The descriptive statistical tools such as statistical
package for social sciences (SPSS) and MS Excel were used to help the researcher describe the
data and determine the extent of relationships. The data was presented through percentages,
means, standard deviations and frequencies.
In the findings, it was established that whereas KCCA has clearly written governance policies in
relating with suppliers, these guidelines are not followed. KCCA contracts are not executed
within the agreed upon budget figures. Often times, the cost of work is underestimated and more
money is needed to complete the work. The caveat of internal politics, particularly in the bidding
process frustrates contract performance.
Basing on these findings, it was recommended that KCCA should strive to ensure that before
contract implementation, inspection should be conducted during the defect liability period to
identify areas to be rectified, liquidated damages should be imposed on delayed works and
training members of tender board and contract management teams on procurement contract
proceedings in order to enhance their knowledge in contracting | en_US |
