The role of human resource management in conflict resolution

Abstract

This research report intended to determined the role of human resource management on conflicts resolution with the case study of Mukwano Group of Companies ( branch of detergents) ,the study was based on three objectives which included, to establish the impact of employee recruitment and selection on conflicts resolution in an organization to assess t the effect of employee exit from the organization impact or conflict resolution. The literature review on this report regards secondary data sources which included text books that is for subjects such human resources management, principles of management, industrial relations, research methodology among others.The researcher used both qualitative and quantitative research design and also the data collective instruments included interviews which were conducted ,questionnaire were also distributed to the respondents. Under presentation , analysis and discussion of the findings it illustrated that employee recruitment and selection impacts on conflict resolution since it gives a positive relationship basing on the correlation of (702). Employee retention through training and development performance appraisal ,is also effective in conflict resolution .It illustrated a strong positive relationship and a correlation of (0.633) which meant that training impacts on conflict resolution .Employee exit affects on conflict resolution and the findings illustrated that employee turnover is not a bad practice as it helps the management to attain better performance . Also a correlation of (0.647 was obtained thus employee exit help in conflict resolution . The researcher made recommendations such as motivation, collective decision making inorder for the organization to have a conflict free environment and thus improvement in performance.