Browsing Faculty of Business Administration and Management by Subject "Service quality"
Now showing items 1-2 of 2
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The effect of internal controls on service quality in government hospitals
(Uganda Martyrs University, 2017-04-01)The study covered the effect of internal controls on service quality in government hospitals, specifically covering Masaka Regional Referral Hospital as a case study. The objectives were; to assess the relationship between ... -
Service quality and customer satisfaction in commercial banks in Uganda.
(Uganda Martyrs University, 2016-06-01)The study focused on the role of reliability, responsiveness and service tangibility on customer satisfaction at Stanbic Bank Uganda Limited. It was guided by three objectives which were: to establish the effect of service ...