| dc.description.abstract | The general objective of the study was to investigate the effects of total quality management on
health service delivery in Lira Regional Referral Hospital. The study was guided by the
following objectives: to ascertain the effect of top management commitment on Health Service
Delivery in Lira Regional Referral Hospital; to determine the effect of customer focus on Health
Service Delivery in Lira Regional Referral Hospital; to establish the effect of employee
involvement on Health Service Delivery in Lira Regional Referral Hospital and to examine the
effect of continuous improvement on Health Service Delivery in Lira Regional Referral Hospital.
A case study research design was used. The study predominantly employed a quantitative
approach. The study population consisted of 1464clients and health workers found in Lira
Regional Referral Hospital. A sample size of 383 respondents was selected using simple random
sampling techniques. Quantitative data analysis mainly consisted of descriptive statistics
(percentages) and inferential statistics (Pearson correlation, coefficient of determination and
regression). Both simple random and purposive sampling techniques were used to select
respondents.
The result indicated that top management commitment, customer focus, employee involvement
and continuous improvement combined accounts for 76.7 % (Adjusted R Square) variation in the
level of health service delivery in Lira Regional Referral Hospital. This implies that the higher
the adoption of Total Quality Management, the more the improvement in health service delivery
in Lira Regional Referral Hospital
Thus, it was recommended that for purposes of health service delivery in Lira Regional Referral
Hospital, it is imperative that further training be conducted amongst the employees as there were
noted cases where some employees were not aware of some aspects of TQM practices in the
surveyed hospita | en_US |
