| dc.description.abstract | The study presents findings of the effect of Strategic Change Management on Business
continuity in telecom companies; a case study of MTN Uganda. The objectives of the study
included; to examine the effect of strategic change planning on business continuity at MTN
Uganda, to examine the effect of strategic change implementation on business continuity at
MTN Uganda and to examine the effect of strategic change monitoring on business
continuity at MTN Uganda. The study employed a cross sectional study research design. A
total of 205 respondents participated in the study. They included Top management, heads
of departments, Finance and administration, Human resource management, airtime
department, internet department and mobile money/Mo-cash departments. In collecting
data, the researcher used both secondary and primary sources. The researcher used both
qualitative and quantitative techniques. Data collection methods used included
questionnaires and interviews. The study findings revealed that strategic change planning,
strategic change implementation and strategic change monitoring have an effect on
business continuity at MTN. Basing on study findings, it was concluded that proper
formulation of strategic plans clearly aligned with the company objectives is vital for
business continuity. In addition, staff members’ commitment to implementing a new
strategy and adequate information sharing while implementing a strategy leads to business
continuity. It was further concluded that preparation of periodic reports, top management
involvement in monitoring and providing regular feedback on the progress being made on
the company’s strategic plans ensure business continuity. The researcher recommended
that MTN should realign its strategic change plans with company objectives. MTN should
always involve its stakeholders such as employees, customers and UCC while
implementing a new strategy. MTN should regularly conduct ad hoc monitoring and
prepare periodic reports | en_US |
