| dc.description.abstract | The study sought to determine the contribution of modern banking technology to the financial
performance of commercial banks. With a case study of Centenary Bank Masaka Branch, the
research Objective was to investigate the effect of technological innovation on the financial
performance of commercial banks. Specific research objectives.
1. To assess the effect from the progress from the Traditional banking systems to modern ICT
systems.
2. To assess the cost benefits associated with acquiring modern banking technology in
commercial banks.
3. To recognize problems associated with acquiring modern technology in commercial banks.
The study was based on Technology acceptance model (TAM), diffusion of innovations theory
and resource based theory. The study population included 59 employees and clients of Centenary
bank licensed by Central Bank of Uganda. Briefly the research conducted discovered
a positive relationship between usage of modern technology in the banks and financial
performance. Among the benefits of modern ICT included better financial performance due to
timely information produced, increased business capacity and improved efficiency in terms of
service delivery despite the high costs involved in maintenance.
The short coming of ICT were also given and ways how to overcome these shortcomings and
these included: high maintenance costs, virus attacks, hardware purchasing costs, need to train
employees. These were solved by employing ICT officers, ICT literate employees, updating anti
viruses.
Findings were summarized in chapter five and recommendations given to centenary bank and
these included
v
1. Centenary should develop their electronic facilities to cater for the elderly and disabled such
as lowering the height of the ATM screens to make the service available to people in wheel
chairs.
2. Customer feedback is an established concept of strategic planning. | en_US |
