The effect of staff supervision on performance of financial institutions in Uganda

Abstract

The research study was about the effect of staff supervision on performance of financial institutions in Uganda. Barclays Bank Kabale branch was used as a case study where the definitions of both the independent and the dependent variables were discussed. The purpose of the study was to establish whether staff supervision is offered in Barclays bank and the effect it has on performance of the Bank itself. The objectives of the study were to assess the effect of staff supervision on performance of financial institutions in Uganda, examine the relationship between mentoring and performance of financial institutions, assess the relationship between monitoring and performance of financial institutions, and finding out the relationship between evaluation and performance of financial institutions. A blend of both descriptive and quantitative research design was used. The targeted study population was 49 and 45 respondents were selected using both purposive and simple random sampling. Self administered questionnaires were used to collect data which was analyzed using frequency tables. Research findings indicated that mentoring, monitoring and evaluation of staff as dimensions of supervision have a great effect on performance of financial institutions. These factors certainly determine performance, in a sense that unsupervised staff tend to be less productive, inefficient and ineffective. Hence, low performance for individual staffs and the institution as a whole. Findings further revealed that there is a positive relationship between staff supervision and performance of financial institutions. Owing to the study findings, the researcher concluded that, much as mentoring had a positive relationship with performance of financial institution, a lot is still desired. Thus, more emphasis needs to be put up so as to ensure that the desired performance is attained. In addition, the researcher established that monitoring and evaluation of staff have led to improved performance of Barclays Bank Kabale which indicated that there was strong positive relationship between monitoring, evaluation and performance of financial intuitions. The researcher therefore recommended that management of Barclays Bank Kabale needs to design a performance system that embraces mentoring to the highest level as a way of providing avenues for it to be much more emphasized. The bank needs to allocate more time and resources to monitoring of staff to ensure that its positive impact on performance is maintained or even taken to higher levels. Management of Barclays Bank Kabale Branch should ensure that there is continuous improvement on evaluation of staff.