| dc.description.abstract | This thesis presents a comprehensive framework for the adoption of cloud computing services
within public institutions, with a focus on Kampala Capital City Authority (KCCA) in Uganda.
The study integrates theoretical insights from established models such as TOE, DOI, and TAM
to evaluate the multifaceted dynamics of technology adoption. Empirical data and expert
opinions validate the framework's practical applicability, highlighting its potential to enhance
operational efficiency, data security, and service delivery.
The Structural Equation Model (SEM) evaluation revealed strong positive relationships
between key components of the framework—technological readiness (coefficient of 0.41),
organizational preparedness (coefficient of 0.33), regulatory and security factors (coefficient
of 0.18), and perceived benefits and risks—and the level of cloud computing adoption. The
research employed a mixed-methods approach, combining quantitative surveys and qualitative
interviews to assess technological readiness, organizational preparedness, and regulatory and
security factors, and perceived benefits and risks.
Findings indicate that technological readiness is the most critical driver of successful cloud
adoption, underscoring the necessity of robust IT infrastructure and technical capabilities.
Organizational preparedness and regulatory factors also play significant roles, with leadership
commitment, staff training, and compliance measures being crucial for a smooth transition to
cloud services. The prototype testing phase demonstrated the framework's effectiveness in
integrating these components, receiving positive feedback from IT staff, department heads,
policymakers, and technical consultants.
The study addresses the urgent need for scalable, secure, and efficient IT infrastructure to
manage urban growth and service demands in Kampala. By proposing a tailored framework
for cloud computing adoption, this research provides actionable solutions to overcome
technological, organizational, and regulatory barriers. The framework's potential to drive
digital transformation and enhance operational efficiency, data security, and service delivery
is underscored by empirical data, expert opinions, and prototype testing. Ultimately, this thesis
contributes to the broader digital transformation ambitions in Uganda, offering a robust and
effective tool for public institutions to transition to cloud services | en_US |
