Usability framework for enhancing e-learning in Uganda via moodle platform

Abstract

This study investigates the usability of e-learning systems in Uganda, focusing on the Moodle platform as a case study for enhancing educational experiences. Moodle (Modular Object- Oriented Dynamic Learning Environment) is a free and open-source learning management system (LMS) that is being used in Uganda due to its flexibility, cost-effectiveness, and ability to support a wide range of educational needs, making it a preferred choice for many institutions. For instance, Makerere University, Uganda Christian University, Kabale University, Kumi University Kyambogo University among others (Moodle, n.d.), have adopted Moodle to facilitate online learning, providing students and faculty with a robust platform for course management, content delivery, and interactive learning experiences. Its open-source nature allows these institutions to customize and scale the platform according to their specific requirements, making it an ideal solution for enhancing e-learning across the country. Utilizing a mixed-methods approach, the research involved quantitative data collection through surveys administered to staff and students at Virtual School Uganda (VSU), employing a fivepoint Likert scale to assess access to ICT infrastructure, user comfort levels, and the overall usability of the Moodle system. The findings reveal significant gaps in ICT infrastructure and access levels, with many users reporting limited access to computers and the internet, which adversely affects their e-learning experiences. Additionally, the study identified that while the Moodle platform has potential, users encounter substantial usability issues, particularly in navigation and resource accessibility. Based on these findings, the study proposes a user-centered framework designed to improve the usability of e-learning systems in Uganda. This framework emphasized the need for enhanced ICT access, targeted user training, and ongoing support to foster a more effective and inclusive elearning environment. The research underscores the importance of addressing these usability challenges to facilitate better educational outcomes in the Ugandan context.