| dc.description.abstract | This study investigated the impact of internal communication on staff performance in health
institutions in Uganda, with a particular focus on Masaka Referral Hospital. Utilizing the Human
Relations theory as a theoretical framework, the research aimed to understand the effects of
upward, downward, and horizontal communication on staff performance. Data was collected
using a cross-sectional study design through questionnaires and interviews, involving a sample
size of 178 respondents, including support staff, finance workers, health workers, and patients.
The findings revealed that upward communication significantly influenced staff performance,
accounting for 46.2% of performance changes. Downward communication also had a positive
and significant effect, contributing 25.7% to staff performance improvements. Horizontal
communication, while having the least impact among the three, still significantly affected staff
performance, explaining 9.4% of the variations. The results underscored the importance of
effective internal communication channels in enhancing staff performance in health institutions.
Based on these findings, the study recommended that management focus on developing soft
skills and organizing inter-departmental meetings to improve communication and bonding
among employees. Additionally, implementing comprehensive training and development plans
could further enhance effective communication within the organization, leading to better staff
performance and overall organizational success. | en_US |
