The impact of employee training programs on organizational performance: A case of study of eco bank (Burundi)

Abstract

The general objective of this study was to investigate the impact of employee training on organizational performance focusing on a case study of EcoBank (Burundi). The past years EcoBank Burundi has reported severe failure to meet its targeted projections during each financial year review. This problem arises because EcoBank Burundi for the past few years has not been investing in employee training programs like capacity development and skills training for their workers. The objectives of the study were to identify; the employee training programs, the effect of employee training on organizational performance and the challenges of employee training. Both quantitative and qualitative approaches were used to obtain data about the research object. In the first objective it was concluded that the employee training programs at EcoBank (Burundi) were; orientation program, capacity building program, time management program, employee safety program, ethics and harassment program, leadership and supervisory program and customer service program. In the second objective, research concluded that; addressing weaknesses within the organization, improved and consistent employee performance, employee satisfaction, perceived benefits of employee development, employee development limits organization liability, career and goal orientation and knowledge and innovation were the major effects of employee training on EcoBank’s performance. In the third objective, it was concluded that; work ethics, limited training resources, workers’ compensation, retrenchment and downsizing, managing change, retaining talent, managing fast changing technological trends and managing workforce stress and employment relations were some of the challenges faced by EcoBank (Burundi) in its effort to train employees. It was recommended that; the business community of Burundi should embrace employee training as a way of promoting effectiveness of their staff members and encouraging performance. There should be more effort put in employee training sessions in EcoBank Burundi. More resources should be allocated in matters concerning employee training in terms of funds for the trainers to carry out good training sessions. More research is called for on the impact of employee training on employee satisfaction and overall performance: a case study of Coca Cola Company.