| dc.description.abstract | The study was about E-banking and Bank Performance and the case study was Centenary Bank
Mbarara branch and data was collected by the researcher with the aim of finding out the extent to
which E-banking has affected the performance of the bank.
The study comprised of variables which included E-Banking as the independent variable and
bank performance being the dependent variable. The independent variable had measures such as
ATM, Mobile banking, PC banking and internet banking while the dependent variable had
measures such as turnaround time, number of customers, profitability. The specific objectives for
the study were: to determine the profits earned by bank through the ATM, Mobile banking, and
PC banking, to determine the turnaround time for customers while accessing services when using
ATM, PC banking and Mobile banking, to determine the number of customers who access
banking services using ATM, Mobile banking, PC banking, to determine the factors that affect
the delivery of banking services using ATM, Mobile banking, PC banking.
The data was collected from the staff of Centenary bank Mbarara branches well as the
customers/clients. The methods that were used for the survey were primary and secondary
techniques while some of the data representation was by IBM SPSS Statistics version 20
The findings identified centenary bank provides the E-banking services such as Automated
Teller Machine, Mobile banking and PC banking. The findings also revealed the bank has
improve on some of its challenges such as network failure, cards getting stuck in the machines,
training the clients on how to use the system.
In conclusion, the study concluded that E-banking has a positive impact on the bank performance
through the profitability, increased number of customers, and the turnaround time since the
clients can access the banking services 24hours. | en_US |
