Browsing by Author "Naluswata, Cynthia Doreen"
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The role of customer care on the performance of the hospitality industry
Naluswata, Cynthia Doreen (Uganda Martyrs University, 2014-05-01)This study examined the role that customer service plays in the performance of the hospitality industry. The objectives of the study were to investigate the role that employee competence plays on the performance of ...